Support
The Helpdesk is open 8am to 6pm Monday to Friday, 11am to 4pm Saturday and Sunday (Term Time Only).
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Need help? You might find the answer in our frequently answered questions listed below by topic. If you can't find what you're looking for please contact The Helpdesk who will be happy to help.
How do I connect to Outlook online or off campus?
You can access your Outlook mailbox online by connecting to our and logging in with your normal Ðǿմ«Ã½ email address and password.
You can also download the latest edition of Microsoft office for up to 5 devices (Mac and Windows) log into Webmail for the link and instructions how.
How do I set up Outlook email on my own device?
Take a look at these handy guides for the instructions you need:
Ðǿմ«Ã½ IT has made it easier than ever for you to reset your password if you ever forget it or find yourself locked out of your account. We need you to do one little thing before you can use this feature....
After you register, if you ever forget your password, you can
If, at any time, you wish to simply , then you can do so.
Requirements for your password are as follows:
- Minimum length of 10 characters (12 characters recommended)
- Must not include your username or parts of your full name
- Must contain characters from three of the following categories
- Uppercase characters (A through Z)
- Lowercase characters (a through z)
- Base 10 digits (0 through 9)
Any new password must differ from the previous five passwords.
Please create a strong password.
Ðǿմ«Ã½ computer terminals across campus are linked to multi-function print devices (MFD's). Each of these devices is designed to provide high quality colour printing, scanning and copying. The MFD's are located at each side of the library, as well as one in the central atrium of campus.
User guides for printing, scanning and copying are available .
A charge is applicable for printing and copying. Print top ups can be made through the .
Black and White 
A4 Single Sided - £0.05 
A4 Double Sided - £0.10 
A3 Single Sided - £0.08 
A3 Double Sided - £0.16 
Colour 
A4 Single Sided - £0.14 
A4 Double Sided - £0.28 
A3 Single Sided - £0.22 
A3 Double Sided - £0.44 
New students are awarded credit towards the cost of their printing during enrolment at Ðǿմ«Ã½. Further credit can be using all major card types. Please note that no refunds are permitted so care should be taken when adding credit, particularly near the end of each academic year.
WEB PRINT OPTION
No need to logon to a thin client or remote desktop session to simply print a document. Students can now print documents from any device by using the new option.
(Please note - only works on-campus while connected to the EDUROAM WiFi network, may be slower at peak times and can only print basic A4).
How do I connect to the Wi-Fi network on campus?
Students & Staff
All Ðǿմ«Ã½ students, staff and visitors from participating institutions should use the eduroam network.
 enables users from participating institutions to use their usual network login credentials to access the eduroam network.
Please note that in order to connect to eduroam you need to have an existing online connection. You can do this by using your own 3G/4G connection or by connecting to Ðǿմ«Ã½_Guest first. is a quick and easy download which will allow you to quickly setup your device to use eduroam (please note: your username is your Ðǿմ«Ã½ email address)
Visitors
The Ðǿմ«Ã½_Guest network is available for all guests, visitors and conference attendees on campus.
Simply open your device's Wi-Fi settings and connect to the Ðǿմ«Ã½_Guest network. Once connected, some devices will automatically detect the logon page and display it for you otherwise use your web browser to visit any non HTTPS website (e.g. http://www.independent.co.uk/). You will be prompted to enter an email address and agree to our terms of service.
How do I log in remotely?Â
You can log in remotely by using our remote desktop application and logging in with your normal Ðǿմ«Ã½ username and password.
How can I work remotely on my own device?
You can now with a variety of smartphones and mobile devices.